I think that being a waitress or waiter is a very thankless job and many people tend to treat them as servants rather than a person doing their job.I think that most customer service related jobs always demand patience and understanding and I am always careful not to be to hasty to get angry with staff that wait on me in a restaurant or cafe.There are many things that diners can get angry about and I think if there is a genuine complaint it should be made straight away to the serving staff so they can remedy any misunderstandings as soon as possible..In my opinion there are certain types of things that the waiting staff can control like:
1)If the table staff are rude, the customer has every right to be annoyed and ask for the manager. Someone who does not like dealing with people should avoid job in customer service in every way. The person who is waiting tables is the first person that a diner come into contact with and can have a drastic impact on their dining experience.First impressions do count and they do last for the whole of the meal and possibly longer especially if they decide to write a review.
2)Dirty tables and are also another thing that annoy customers and is definitely justified. Although it is the bus boy's duty to clean the tables and make sure that all the crumbs are swept out of the dining tables it is the server's job to ensure that the table they seat their customers are clean.
3)Service is a really big issue if its not included in the cover charge and nothing can be more irritating to the diner when he or she is being ignored or neglected. It is definitely alright to blame the waitress/waiter when glasses aren't refilled, plates aren't removed, and they don't ask, "Is there anything else."
Now to the real topic of conversation,when its not alright to blame your waitress/waiter and should not determine the tip you will leave behind.
1)When your food isn't cooked the way you wanted it how can you possibly blame your waitress/waiter? Its the cooks fault not the servers and it is very unfair to blame him or her for this problem but it should not stop you from complaining and finding out what the chef is upto. It is the same with drinks that may have been ordered from the bar. Is the server suppose to taste it before she serves it? Blame the bartender and ask for it to be sent back.
2)Don't blame the waitress/waiter when your food isn't served as promptly as you think it should be. If the restaurant is busy they have other tables to wait on and if the cook is not doing their job the server can't get the meal out any faster.
3)And now for the last thing, be realistic. The waitress/waiter can not be blamed for items the restaurant doesn't serve such as salad dressings or vegetables. They should not be blamed for the prices or the portions.
When dining in a restaurant always remember that the waitress/waiter's job is to take your order, serve you your meal, and ensure you have what you need. Don't be rude because they don't have control over every aspect of the restaurant.
